Returns & Exchanges
At ALUMA, we want you to be completely satisfied with your fashion purchase. If you are not happy with your order, we offer a hassle-free 30-day return policy for all unworn items with original tags attached.
Return Process
- 1.Initiate Your Return
Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.
- 2.Prepare the Package
Securely pack your items in the original packaging and include the printed return slip provided by our portal.
- 3.Ship It Back
Affix the prepaid shipping label to your package and drop it off at any authorized carrier location near you.
- 4.Receive Your Refund
Once our team inspects the returned items, your refund will be processed to your original payment method within 5-7 business days.